All products purchased on the Website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you).
Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund incomplete returns or products that have been worn or used.
If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
Make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible. Each order you would like to return has to be packed separately, for a fast and smooth return processing.
Please also check more details about our return policy as well as your legal rights for returning goods in our Terms & Conditions.
If you withdraw from your order as per the instructions here, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification. Your refund will be paid back to the same card/account that was used to place the order.
Refunds usually take up to 8-10 working days to appear on your statement, after you have received your return confirmation e-mail. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
Returns will not have the shipping costs refunded unless the items are returned due to a manufacturing defect or shipping error.
In order to get a full refund it’s important that we receive the goods in the same state in which they were received. The returned product has to be complete, unworn and with all the packaging and product labels intact.
We currently do not have an exchange service.
You can return any product that you are not fully satisfied with.
As soon as your returned parcel reaches our warehouse, an e-mail notification will be triggered and your refund will be issued.
If you would like another product, please place a new order.